How do I know if my order went through?
Did you get an order confirmation number? If you did not, then your order probably did not go through. Wait a few minutes for an e-mail confirmation to make sure (be sure to check your junk folder), then re-enter your order. If you are having difficulty, please call us at 269-343-2671 during business hours and we can double check.
What does "Standard", "Deluxe", and "Premium mean?
Most of our arrangements are available in three sizes. The “standard” is the starting price point for that arrangement. You can upgrade your arrangement by selecting either “deluxe” or “premium”.
By clicking on the product, you will be able to see what size is pictured.
We fill each order to value, so by upgrading your arrangement, we will add more flowers to the arrangement.
Will my flower arrangement look exactly as pictured online?
As many of our floral arrangements are our own designs, we try to make our pictures as accurate as possible. We will always try to create an arrangement that resembles the picture as closely as possible. However, we use only the freshest flowers available so exact varieties/colors may vary. We always keep the same look/feel of the arrangement selected.
For orders outside of our delivery radius, we will let the other florist know the design you selected. However, since the flowers, plants, and containers carried by each florist varies, they may have to make substitutions.
Where can I get the addresses and phone numbers of funeral homes?
When you are placing your order online, our system can look up business address for you.
You may also feel free to call us and place your order on the phone and we can pull up the information for you. We have comprehensive national data on our systems and will be happy to track down the address and visitation times. (As part of our service we confirm visitation times on every order.)
Can I send balloons to a hospital?
Yes, however, only mylar balloons. Latex balloons are not allowed in hospitals due to latex allergies. We offer mylar balloon bouquets or mylar balloons as add on items to products.
Is there any special information needed to deliver an arrangement to a hospital?
For hospital deliveries, please make sure to include the full name of the recipient. If they are an employee, please indicate the department or area of the hospital they work in. We will verify all room numbers with the hospital to ensure they can receive flowers. Per hospital policy, we deliver everything to the flower room and volunteers disperse them within the hospitals, so we are not able to guarantee timed delivery. In the event that they are in ICU, critical care, or another room where they are unable to have flowers, we will let you know and check with the hospital daily until they are in a room where they can have flowers.
Is tax included in the price of the arrangement?
Tax is additional. If you are tax-exempt or have any questions please contact us. We are able to make your online account tax-exempt.