How can I check my Delivery Status?
If you have any questions or want to check on the delivery status of an order, feel free to call us at 269-343-2671. Timed deliveries are only guaranteed if you select a delivery time at checkout (fees may apply), with the exception of funeral services, otherwise they may be delivered at any point during the day.
You may always feel free to give our store a call if you have any questions.
Can you leave flowers/plants outside if the reciever is not home?
Our driver's will used their best judgement to determine if it safe to leave an order at a door. It will vary based on the weather and location, as well as the item. If it is too cold outside, or too hot, we will not be able to leave items outside.
If it is determined that the item cannot be left, our driver will attempt to reach the receiver at the number provided, leave a note on the door, and bring it back to the shop. They may also see if there is a neighbor nearby that is home who is willing to hold the item until the receiver is home. In the event they do leave it with a neighbor, they will let the receiver know by phone call and/or the note on their door.
For hospital employee deliveries, do I need a specific location?
Yes, it is best if you provide us with a building name, department, and floor/suite number. Additionally, please provide a cell phone and department phone number. Hospitals are large and often have many buildings. Correct information will ensure your gift is delivered in a timely manner.
Can I request a specific time for the delivery of my arrangement?
If you are sending in our local area, you will be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge.
On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.
If you are not in our local area you may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We cannot guarantee exact times. We do our best with time frames. We will do our best to honor your request; this may result in an additional charge to you to honor the request.
How will I know if my gift/order has been successfully delivered?
We prioritize delivering your order on the requested date. Once the delivery is complete, our system will automatically send you a confirmation email within a few hours. We encourage you to call us at 269-343-2671 if you have any questions or concerns about your delivery.
What if delivery seems unsuccessful?
Sometimes unforeseen circumstances can arise, such as a closed business, unavailable recipient, or unsuitable weather for leaving flowers. In these situations, our delivery driver will try to contact the recipient to arrange a better time. We'll also automatically attempt delivery on the next business day.
We'll keep you informed:
If there are major complications or repeated failed delivery attempts with no response from the recipient, we'll directly contact you, the sender, to discuss the situation.
Open communication is key:
We encourage you to call us at 269-343-2671 if you have any questions or concerns about your delivery.
Additional Tips:
To ensure a smooth delivery, double-check the recipient's address and phone number during checkout.
If the delivery is to a business, consider mentioning any specific instructions (e.g., reception desk, delivery entrance) in the order notes.
By providing clear communication and multiple touchpoints, we aim to ensure your gift/order reaches its destination successfully.
What happens to my order when you attempt delivery and the recipient is not at home?
If the recipient is not at their home when a delivery is attempted we will leave the order outside the door/somewhere safe, weather permitting. The driver will phone the recipient to let them know a delivery has been left for them (this is why it is important to provide a recipient phone number).
If the weather is unsuitable for leaving flowers, our delivery driver may try to find a neighbor who is home to leave the order with. If that is unsuccessful, we will try to contact the recipient to arrange a better time. We'll also automatically attempt delivery on the next business day.
If there are major complications or repeated failed delivery attempts with no response from the recipient, we'll directly contact you, the sender, to discuss the situation.
What happens if my delivery is refused by the recipient?
If your delivery is refused, the item will be available to be picked up in the store.